Company Rules, Policies & Standards


I – Security Procedures: Occupant must use access code when entering the facility, even if the gate or building door is already open. The access code opens the gate and disarms the alarm on the Unit. To prevent activating the alarm, you must enter your code prior to entering the Unit. Extended-access hours Occupants must enter code prior to entering the building doors. If the Unit is entered without access code being entered, that person(s) will be made to return to the entrance and input code or will be forced to leave the property.

If you have rented an indoor unit then you must ensure all hall and entry doors are secured prior to leaving the facility. Securing your storage unit and all other units depends on ensuring that only people who are supposed to be in an area are the ones in that area. This is can only be done by closing and locking the hall and entry doors.

You must use the locksets provided to you by the Company.  The Company provides a secure locking system and it is therefore crucial that you use the locks provided with the unit and in the manner intended. Use both the cylinder lock and the disklock provided. If the unit is found without one of these locks, it will be replaced and the cost will be charged to your account. If a different lock is found it will be removed and a lock cutting fee will be charged in addition to the cost of the lock. If the unit is found unsecured, the Company may make immediate efforts to secure it by any means necessary. Because of the time and difficulty involved in removing the cylinder lock if the key is lost or in the event of an emergency, et cetera, all cylinder locks are master-keyed. The disklock is not master-keyed and you are given the only keys to this lock.

You must enter your access code in the exit keypad prior to leaving the facility. This rearms the alarm for your unit.

II – Use of the Storage Space: Units may only be accessed during approved hours (Gated Units: 7:00A.M.-7:00P.M.*, last entry at 6:45P.M. ~ Extended Hours Units: 4:30A.M.-11:00P.M.). Entry or continued presence outside of these hours is strictly prohibited. You will be removed from the property and may be given notice to vacate. *Occupants in the gated yard: Access is prohibited during certain holidays designated by the Company.

The Company may restrict access for reasons of safety and security if deemed necessary.

            The unit is for storage purposes only; it is not a second-home, hang-out spot, office, store, residence, work-shop, et cetera.  Occupants who use the Unit to loiter or perform any other non-storage activity may be evicted. No loitering is permitted inside the Unit or anywhere on the property. Any access exceeding 20-minutes will be considered loitering. Initial move-in and final move-out exempted only, without explicit approval by the office.

No flammable items, perishable goods, motor vehicles, motorcycles, trailers, or any objects containing flammable liquids may be stored. Items which may leak any liquid substance that may stain or otherwise damage the Unit are forbidden.

Do not block or interfere with other’s ability to access the area around the Unit with miscellaneous objects while loading or unloading. Keep the hallway clear and accessible.

The Company may, at its discretion, immediately and without prior notice, remove and/or dispose of any objects that are stored in a manner in breach of this Agreement or which are disruptive or damaging to the Company, its facilities or operations, and the Company may assess moving, cleaning, lock-cutting, storage charges, or any other incurred expenses, to the Occupant’s account.

No sleeping in the unit or anywhere on the property.

Occupant may not alter units in any way. Occupant may not attach or hang anything on the walls, trusses, wire mesh or ceilings.

Occupant may not stack anything above the trusses. This is a fire hazard.

Occupant may not have their items so that they may weigh or push against the walls. Occupant shall not over pack unit.

Occupant shall not change clothes in the storage unit. Occupant shall not make active use of power tools.

III –Use of the Facility: Do not dispose of anything in the dumpster located in the yard. It is for the other businesses in the center to use. Occupant is solely responsible for disposing of trash or other unwanted items off of the premises.

Do not leave any litter, trash, debris or other items, articles or objects on the premises. Anything left behind outside of the Unit shall be considered abandoned and disposed of without prior notice. Occupant shall be charged a $50 minimum cleaning fee.

Do not damage any property on the premises. Any damages will be assessed and repaired and the cost will be charged to Occupant’s account. Additionally, a penalty may be assessed at a value of 150% of Occupant’s monthly rent may be charged. If the Company deems necessary, the Police may be notified and charges may be filed at the Company’s discretion.

Do not take anything that may appear to be an abandoned item.

No smoking is permitted inside any storage building.

Do not park over-night anywhere on the premises. This will result in the towing of the violating vehicle at the Company’s discretion with no prior notice given. A penalty may be assessed at the Company’s discretion in addition.

Do not park or loiter in front of the keypads.

Do not park or loiter on any entry or exit driveway.

Occupant’s use of the premises anywhere on the property is limited to loading and unloading from the unit and for no other purposes.

Do not block, tamper or interfere in any way with the view or functioning of the security cameras.

No alcoholic drinks, narcotics or any illicit substances are permitted on the premises.

No dogs or other animals are allowed inside the storage buildings. Any dogs outside must be on a leash at all times. If a dog is aggressive or disruptive, the Company may demand that the dog be removed from the premises.

Carts or dollies may only be used if Occupant leaves a photo I.D. with the Office during use. Use of these items is limited to office hours.

Occupant rents the space inside the storage unit only, no outside space may be used by Occupant for storage or any other purposes other than loading or unloading items to or from the storage unit.

Occupant may not use any electrical outlets.

All areas on Company premises and all telephone conversations with the Company are subject to video and audio recording at all times.

Any Occupants who are disruptive, insulting or behaving in a manner that makes other Occupants, guests or the employees of the Company uncomfortable or threatened will be informed to cease this behavior and/or to leave the premises and/or be given notice to vacate.

Occupant is responsible for any guests brought or allowed by Occupant to access the facility and/or unit and for any of their actions.

IV – Payment: The rental period is from the first day of the calendar month to the last day of the calendar month. If Occupant is present on the 1st day of the calendar month, that month’s rent is accrued in full. Late fees will be assessed if payment is not received by close of business on the 10th of the month. If Occupant has not paid the monthly rent or other fees or charges by the 14th day of the month, access will not be granted.

A $25 non-sufficient funds fee will be assessed for returned checks and declined credit payments. Late fees will apply retroactively. Payment for the account balance after a returned check will only be accepted by cash, money order or cashier’s check.

If Occupant rents more than one unit at this facility, access will be denied to all units rented if Occupant is in monetary or non-monetary default for any unit.

Payments given will apply to late fees or other charges and fees first and only after to rents owed, from oldest amount to newest.

Payments must be made by close of business. Payments left after closing will be deemed received on the following business day.

Cash payments may only be made directly with a staff member; no cash payments may be made by mail or through the letter slot.

The Company reserves the right to require payments be made only by cash, money order or cashier’s check.

No partial payments or payments by check, debit card, or credit card will be accepted for accounts which have had a lien process begun against them. Only cash, money order or cashier’s check will be accepted. If Occupant uses the online payment platform to submit a card payment, this payment will be rejected and refunded to the Occupant.

V – Changes in Contact Information: If there are changes in Occupant’s contact information, notice must be given, in writing, as soon as possible, by way of a signed and dated document at the Company Office, submitted online using the Company’s provided form, or on a signed and dated letterhead from the Occupant submitted by mail. This includes changes in mailing address, telephone №(s), or any other pertinent information. Providing changes of information is solely the responsibility of the Occupant. It is the responsibility of the Occupant to confirm that the Company has received and recorded the changes in information. If Occupant has not maintained current contact information and the Company is unable to contact Occupant, the Company may immediately proceed with whatever action was needed or requested without further efforts to locate Occupant.

VI – Vacating Unit: In vacating, Occupant shall cause the Unit to be completely cleared, cleaned and to be free of any damages. Occupant shall report this to the Office, which shall then determine if Company standards for vacating have been met. If this has deemed so, Occupant and the Company agent shall sign the Rental Agreement Termination. If the preceding is not done, the Rental Agreement shall remain effective and rent shall continue to accrue. No pro-rata refund will be given if Occupant vacates prior to the end of the rental period. If Occupant has been issued key(s) by Security Deposit from the Company, key(s) must be returned on the day of Rental Agreement Termination to be remitted Deposit. All keys issued by the Company to Occupant must be returned to be remitted Deposit. Any locks provided by the Company must be secured in the Unit latch. The cost of any missing lock(s) will be charged to Occupant and/or deducted from the Deposit. Occupant is solely responsible for completing the move-out process. Any property of Occupant which shall remain in or on the premises after the termination of the Rental Agreement shall be considered abandoned; Occupant will be charged a $50 minimum cleaning fee and any expenses incurred.

VII – Termination & Default: The Company may, at its discretion, terminate the Rental Agreement for any reason with 30-day’s written notice to the Occupant. Occupants who are in breach of any non-monetary provisions of the Rental Agreement (including this Addendum) may be given a 15-day notice to vacate in writing sent to the last address of the Occupant on file. 15 days from the date the notice was deposited in the mail, the Rental Agreement shall terminate. The Company may, at its discretion, instead provide Occupant notice to cure or vacate. This shall give the Occupant 15-days to cure the breach of the Rental Agreement. Occupant shall be required to inform and demonstrate that the breach has been cured before the end of this period or to quit and deliver the Unit to the Company by the end of the period when the Rental Agreement shall terminate. Any personal property of Occupant which shall remain in or on the premises or at the property after the expiration or termination of the Rental Agreement shall be considered abandoned at the option of the Company and may be sold, destroyed or otherwise disposed of and the Occupant may be charged a $50 minimum cleaning fee and any other expenses incurred by the Company as a result of the dispossession of the Occupant’s property.

The Company may, at its sole discretion, make additions, subtractions, or modifications to its rules & policies at any time. These changes may be given in writing - by letter or notice posted on Company premises - or verbally. These must be abided by Occupant in full and without disruption. Violation of any of these terms may result in penalties, fees, restrictions on access, or the termination of the Rental Agreement, all at the sole discretion of the Company.